Customer Service Receptionist
Carman Auto Group Carman Auto Group New Castle, DE New Castle, DE Full-time Full-time $14 an hour $14 an hour 1 hour ago 1 hour ago 1 hour ago Carman Ford Lincoln / Collision Center Carman provides the best service in terms of quality care to our valued customers at all times, ensuring complete satisfaction and customer loyalty.
In addition, we strive to make the working atmosphere the most pleasant place to be by giving our employees what on one else can.
Job Description:
The Customer Service Receptionist will provide excellent customer service to collision customers on the phone and in person, throughout the repair process, and provide administrative support to the daily operations of the Collision Center.
Responsibilities:
Provide the initial customer reception and greeting to shop customers.
Assist with customer inquiries and customer complaints as assigned Initiate completion of Customer documents by obtaining information from the customer over the phone as required by the customer.
Assist Team Members in audits for completion of job cost, allocation of labor, supplements to bill, etc.
Schedule and verify all customer rental car pick-ups and returns with rental car company.
Interact with all levels of shop team members, corporate management, and vendors.
Convert estimates to repair orders in shop management system for new vehicles arriving by downloading and scheduling appointments for estimates at least twice a day.
Process all DRP assignments according to the insurance DRP guidelines.
Accept, process, and record all cash, check and credit card payments according to collision procedure in the shop management system.
Other projects as assigned by the manager.
Requirements and
Experience:
Team Oriented Superior customer service skills Excelling communication skill or high attention to detail Ability to multitask and assess customer needs (whether on phone or in person) using the appropriate company scripts and procedures.
May be required to attend various approved training outside the repair center.
Good time management skills Ability to work well in a faced paced and diverse environment Prompt and courteous High School Diploma or equivalent Professional personal appearance Experience is preferred but not required Please submit a resume if interested, or call Jake at 302-356-5534 or Amy at 302-356-5569.
Job Type:
Full-time Pay:
$14.
00 per hour Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Weekend availability Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person The Customer Service Receptionist will provide excellent customer service to collision customers on the phone and in person, throughout the repair process, and provide administrative support to the daily operations of the Collision Center.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
In addition, we strive to make the working atmosphere the most pleasant place to be by giving our employees what on one else can.
Job Description:
The Customer Service Receptionist will provide excellent customer service to collision customers on the phone and in person, throughout the repair process, and provide administrative support to the daily operations of the Collision Center.
Responsibilities:
Provide the initial customer reception and greeting to shop customers.
Assist with customer inquiries and customer complaints as assigned Initiate completion of Customer documents by obtaining information from the customer over the phone as required by the customer.
Assist Team Members in audits for completion of job cost, allocation of labor, supplements to bill, etc.
Schedule and verify all customer rental car pick-ups and returns with rental car company.
Interact with all levels of shop team members, corporate management, and vendors.
Convert estimates to repair orders in shop management system for new vehicles arriving by downloading and scheduling appointments for estimates at least twice a day.
Process all DRP assignments according to the insurance DRP guidelines.
Accept, process, and record all cash, check and credit card payments according to collision procedure in the shop management system.
Other projects as assigned by the manager.
Requirements and
Experience:
Team Oriented Superior customer service skills Excelling communication skill or high attention to detail Ability to multitask and assess customer needs (whether on phone or in person) using the appropriate company scripts and procedures.
May be required to attend various approved training outside the repair center.
Good time management skills Ability to work well in a faced paced and diverse environment Prompt and courteous High School Diploma or equivalent Professional personal appearance Experience is preferred but not required Please submit a resume if interested, or call Jake at 302-356-5534 or Amy at 302-356-5569.
Job Type:
Full-time Pay:
$14.
00 per hour Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Weekend availability Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person The Customer Service Receptionist will provide excellent customer service to collision customers on the phone and in person, throughout the repair process, and provide administrative support to the daily operations of the Collision Center.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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