TREASURY CUSTOMER SERVICE REPRESENTATIVE (AFSCME LOCAL UNION 1607) PAY GRADE 18
New Castle, DE New Castle, DE Full-time Full-time $36,654 - $56,864 a year $36,654 - $56,864 a year 2 days ago 2 days ago 2 days ago IMPORTANT INFORMATION In accordance with the Merit System Rules and Regulations, an eligible list, which will be valid for a one-year period and which will be used to fill vacancies during that period, is being established for this classification.
Applicants on the eligible list will be certified in accordance with the Merit System and appropriate union contracts.
Candidates may submit online employment applications using the NEOGOV online application system available at https:
//www.
governmentjobs.
com/careers/nccde.
EXAMINATION PROCESS:
The examination process for this posting may include an evaluation of training and experience, a written examination, a computerized exam, an oral board interview examination, a performance examination or any combination of the above in order to qualify applicants for placement on the eligible list.
The eligible list will be used to fill vacancies that occur within the next year.
The appropriate number of names on the eligible list as prescribed by Merit System Section 26.
03.
505 will be certified to the hiring department for consideration to fill the vacant position(s).
New employees are generally hired at the starting salary and may be eligible for merit increases each year upon receipt of a satisfactory performance evaluation, up to the maximum salary.
New Castle County is an Equal Opportunity Employer JOB DESCRIPTION GENERAL STATEMENT OF DUTIES:
Performs customer service, information and payment processing activities in the New Castle County Treasury; does related work as required.
DISTINGUISHING FEATURES OF THE CLASS:
An employee in this class performs customer service work in the New Castle County Treasury.
The employee provides information, assistance, and direction to the public by telephone, in person, regular mail, and a variety of electronic means.
This employee is responsible for complete follow through with the person requesting information to ensure customer satisfaction.
The work is performed in most instances under general supervision, but employees in this class may make independent decisions in some cases and are required to exercise discretion.
Supervisors are available for consultation on unusual problems and to give detailed instructions on all new assignments.
EXAMPLES OF WORK:
(Illustrative only) Answers the New Castle County general customer service and billing information line and assists walk-in customers with their questions and concerns relating to tax, sewer and other billings; Investigates, analyzes, reports, and responds to such questions according to established policies and procedures; Provides information and direct assistance as necessary; Researches and responds to letters, faxes, voicemails, and emails; Operates a cashiering station, balances out daily; Checks various documents for accuracy, receives payments, and keeps and balances a cash sheet of money received; Calculates delinquency and penalty charges on taxes, sewers and similar payment items; Certifies that taxes or sewer service charges have been paid and completes a certification form; Processes dog license applications as needed; Disseminates information and complaints to the relevant Treasury unit or government entity; Records and investigates issues and ensures a prompt and accurate response; Researches addresses on returned mail and updates addresses as necessary; Performs routine office work as necessary; Keeps records, maintains files, and prepares reports concerning the work.
Promotes an ongoing attitude of dedication to excellent public service and ensures that external and internal customers are provided with the highest quality of service; Operates a personal computer and other related equipment in the course of the work.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Good knowledge of modern account keeping methods; good knowledge of customer service activities in a billing environment; some knowledge of accounting practices; good knowledge of office machines and equipment; ability to deal with individuals in a knowledgeable, helpful, and pleasant manner; ability to establish and develop effective working relationships with coworkers, government officials, agencies, organizations, and the public; ability to promote an ongoing attitude of dedication to excellent customer service; ability to operate a personal computer and related equipment; good knowledge of business mathematics and English; ability to follow oral and written directions and to prepare fiscal reports; ability to communicate courteously and effectively, both verbally and in writing.
MINIMUM
Qualifications:
At least three (3) years of experience as an account clerk in a customer service environment, at least one (1) year of which shall have involved the performance of moderately difficult clerical tasks in customer service, and possession of a high school diploma or GED; or an equivalent combination of experience, education or training directly related to the required knowledge, skills and abilities.
ADDITIONAL REQUIREMENTS:
Must pass a Class III County physical examination and a background check.
CONTACT INFORMATION Laura McDermott Office of Human Resources Laura.
McDermott@newcastlede.
gov Health Insurance:
Starts the first of the month following a 60-day waiting period from the date of hire.
Charges for coverage vary depending on type and level of coverage chosen.
The following plans are currently available through Highmark (Comprehensive 80% Plan; a PPO (Preferred Provider Organization) and an EPO (Exclusive Provider Organization) and Aetna (Open Access HMO.
) Deductibles and co-pays may also apply.
Dental Insurance:
Starts the first of the month following a 60-day waiting period from date of hire.
Currently, there are two PPO options and an HMO option.
Charges vary depending on type and level of coverage chosen.
Sick Leave:
Accumulates at the rate of one day for each completed month of service, beginning after the first full month of employment.
Vacation:
Vests on December 31 of the calendar year preceding the vacation year.
Vested vacation is to be used in the 12 months following the vesting date.
Employees are entitled to vacation as follows:
Less than 12 months service - 1 day for each completed month of service to a maximum of 10 days 1 - 4 years of service - 10 days of vacation 5 - 9 years of service - 15 days of vacation 10 - 14 years of service - 20 days of vacation 15 years of service - 25 days of vacation 15
years of service - 25
days of vacation (an additional day for each successive year of service) Holidays:
13-1/2 paid holidays per year (1/2 day on Christmas Eve).
Life Insurance:
Provided by the County in the amount of one and one-half times your salary.
Minimum benefit - $50,000; Maximum benefit - $200,000.
Pension:
Employee contributory amount of three percent of base salary to defined benefit plan.
County will make a non-elective contribution of one percent of base salary to defined contribution account.
In addition, the County will also make an annual matching contribution of one hundred percent of employee's contribution, up to a maximum of two percent to defined contribution account.
10-year vesting.
Deferred Compensation Plan:
Optional employee contributory plan available.
Additional
Benefits:
Salary increases each year dependent upon appropriate negotiated increase and/or merit increases; Credit Union, Blood Bank, Sick Leave Bank (after two years of service), Fitness Center, and an Employee Assistance Program are all benefits available to employees at no cost.
Supplemental
Benefits:
Flexible Spending Accounts (medical reimbursement and dependent care), additional life insurance, vision, group accident, group hospital indemnity, group disability, and critical care insurance are also available at an additional cost to the employee.
Union Affiliation:
Some positions are affiliated with a local bargaining unit, and, therefore, will require a monthly dues deduction ranging from $23 to $46.
65 per month.
Special Note:
The above benefits are subject to change.
For detailed information on any of the above, contact the Office of Human Resources at (302) 395-5180.
Revised:
12/15/15.
Estimated Salary: $20 to $28 per hour based on qualifications.
Applicants on the eligible list will be certified in accordance with the Merit System and appropriate union contracts.
Candidates may submit online employment applications using the NEOGOV online application system available at https:
//www.
governmentjobs.
com/careers/nccde.
EXAMINATION PROCESS:
The examination process for this posting may include an evaluation of training and experience, a written examination, a computerized exam, an oral board interview examination, a performance examination or any combination of the above in order to qualify applicants for placement on the eligible list.
The eligible list will be used to fill vacancies that occur within the next year.
The appropriate number of names on the eligible list as prescribed by Merit System Section 26.
03.
505 will be certified to the hiring department for consideration to fill the vacant position(s).
New employees are generally hired at the starting salary and may be eligible for merit increases each year upon receipt of a satisfactory performance evaluation, up to the maximum salary.
New Castle County is an Equal Opportunity Employer JOB DESCRIPTION GENERAL STATEMENT OF DUTIES:
Performs customer service, information and payment processing activities in the New Castle County Treasury; does related work as required.
DISTINGUISHING FEATURES OF THE CLASS:
An employee in this class performs customer service work in the New Castle County Treasury.
The employee provides information, assistance, and direction to the public by telephone, in person, regular mail, and a variety of electronic means.
This employee is responsible for complete follow through with the person requesting information to ensure customer satisfaction.
The work is performed in most instances under general supervision, but employees in this class may make independent decisions in some cases and are required to exercise discretion.
Supervisors are available for consultation on unusual problems and to give detailed instructions on all new assignments.
EXAMPLES OF WORK:
(Illustrative only) Answers the New Castle County general customer service and billing information line and assists walk-in customers with their questions and concerns relating to tax, sewer and other billings; Investigates, analyzes, reports, and responds to such questions according to established policies and procedures; Provides information and direct assistance as necessary; Researches and responds to letters, faxes, voicemails, and emails; Operates a cashiering station, balances out daily; Checks various documents for accuracy, receives payments, and keeps and balances a cash sheet of money received; Calculates delinquency and penalty charges on taxes, sewers and similar payment items; Certifies that taxes or sewer service charges have been paid and completes a certification form; Processes dog license applications as needed; Disseminates information and complaints to the relevant Treasury unit or government entity; Records and investigates issues and ensures a prompt and accurate response; Researches addresses on returned mail and updates addresses as necessary; Performs routine office work as necessary; Keeps records, maintains files, and prepares reports concerning the work.
Promotes an ongoing attitude of dedication to excellent public service and ensures that external and internal customers are provided with the highest quality of service; Operates a personal computer and other related equipment in the course of the work.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Good knowledge of modern account keeping methods; good knowledge of customer service activities in a billing environment; some knowledge of accounting practices; good knowledge of office machines and equipment; ability to deal with individuals in a knowledgeable, helpful, and pleasant manner; ability to establish and develop effective working relationships with coworkers, government officials, agencies, organizations, and the public; ability to promote an ongoing attitude of dedication to excellent customer service; ability to operate a personal computer and related equipment; good knowledge of business mathematics and English; ability to follow oral and written directions and to prepare fiscal reports; ability to communicate courteously and effectively, both verbally and in writing.
MINIMUM
Qualifications:
At least three (3) years of experience as an account clerk in a customer service environment, at least one (1) year of which shall have involved the performance of moderately difficult clerical tasks in customer service, and possession of a high school diploma or GED; or an equivalent combination of experience, education or training directly related to the required knowledge, skills and abilities.
ADDITIONAL REQUIREMENTS:
Must pass a Class III County physical examination and a background check.
CONTACT INFORMATION Laura McDermott Office of Human Resources Laura.
McDermott@newcastlede.
gov Health Insurance:
Starts the first of the month following a 60-day waiting period from the date of hire.
Charges for coverage vary depending on type and level of coverage chosen.
The following plans are currently available through Highmark (Comprehensive 80% Plan; a PPO (Preferred Provider Organization) and an EPO (Exclusive Provider Organization) and Aetna (Open Access HMO.
) Deductibles and co-pays may also apply.
Dental Insurance:
Starts the first of the month following a 60-day waiting period from date of hire.
Currently, there are two PPO options and an HMO option.
Charges vary depending on type and level of coverage chosen.
Sick Leave:
Accumulates at the rate of one day for each completed month of service, beginning after the first full month of employment.
Vacation:
Vests on December 31 of the calendar year preceding the vacation year.
Vested vacation is to be used in the 12 months following the vesting date.
Employees are entitled to vacation as follows:
Less than 12 months service - 1 day for each completed month of service to a maximum of 10 days 1 - 4 years of service - 10 days of vacation 5 - 9 years of service - 15 days of vacation 10 - 14 years of service - 20 days of vacation 15 years of service - 25 days of vacation 15
years of service - 25
days of vacation (an additional day for each successive year of service) Holidays:
13-1/2 paid holidays per year (1/2 day on Christmas Eve).
Life Insurance:
Provided by the County in the amount of one and one-half times your salary.
Minimum benefit - $50,000; Maximum benefit - $200,000.
Pension:
Employee contributory amount of three percent of base salary to defined benefit plan.
County will make a non-elective contribution of one percent of base salary to defined contribution account.
In addition, the County will also make an annual matching contribution of one hundred percent of employee's contribution, up to a maximum of two percent to defined contribution account.
10-year vesting.
Deferred Compensation Plan:
Optional employee contributory plan available.
Additional
Benefits:
Salary increases each year dependent upon appropriate negotiated increase and/or merit increases; Credit Union, Blood Bank, Sick Leave Bank (after two years of service), Fitness Center, and an Employee Assistance Program are all benefits available to employees at no cost.
Supplemental
Benefits:
Flexible Spending Accounts (medical reimbursement and dependent care), additional life insurance, vision, group accident, group hospital indemnity, group disability, and critical care insurance are also available at an additional cost to the employee.
Union Affiliation:
Some positions are affiliated with a local bargaining unit, and, therefore, will require a monthly dues deduction ranging from $23 to $46.
65 per month.
Special Note:
The above benefits are subject to change.
For detailed information on any of the above, contact the Office of Human Resources at (302) 395-5180.
Revised:
12/15/15.
Estimated Salary: $20 to $28 per hour based on qualifications.
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