Specialist - Business Analysis
Learning, with deep expertise, the customer designed ITSM processes of Incident, Problem, Change, Knowledge, and Request Management and related integrations, service catalog, and service portal.
Conducting end-to-end ServiceNow testing of transformed Customer ITSM processes in SIT, UAT, and Production environments Documenting technical testing and end-user UAT testing scenarios including identifying required CMDB data to support testing Creating UAT testing scenarios for automated testing frameworks (ATF) Troubleshooting and triaging failed UAT test scenarios and documenting any defects uncovered Testing of defects/stories in SIT Conducting application and implemented business process demonstrations and trainings to end-users and stakeholders Conducting one-way and two-way live and recorded interactive training sessions for small, medium, and large audiences including preparation of material and voice-overlays Creating procedures and training material for end-users Performing post-migration hyper-care for end-users Oher ITSM business analyst / process needs as identified by managementJob Segment:
Business Analyst, Technology Recommended Skills Acceptance Testing Business Processes It Service Management Problem Solving Service Catalog Servicenow Estimated Salary: $20 to $28 per hour based on qualifications.
Conducting end-to-end ServiceNow testing of transformed Customer ITSM processes in SIT, UAT, and Production environments Documenting technical testing and end-user UAT testing scenarios including identifying required CMDB data to support testing Creating UAT testing scenarios for automated testing frameworks (ATF) Troubleshooting and triaging failed UAT test scenarios and documenting any defects uncovered Testing of defects/stories in SIT Conducting application and implemented business process demonstrations and trainings to end-users and stakeholders Conducting one-way and two-way live and recorded interactive training sessions for small, medium, and large audiences including preparation of material and voice-overlays Creating procedures and training material for end-users Performing post-migration hyper-care for end-users Oher ITSM business analyst / process needs as identified by managementJob Segment:
Business Analyst, Technology Recommended Skills Acceptance Testing Business Processes It Service Management Problem Solving Service Catalog Servicenow Estimated Salary: $20 to $28 per hour based on qualifications.
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