Business Development Representative / Service BDR - Hyundai
Service Business Development Representative / Customer Service Representative / Internet RepresentativeHertrich Family of Automobile Dealerships seeks a Service Department Business Development Representative / Customer Service Representative / Internet Representative to join our Automotive Team of professionals! Are you looking for spectacular growth opportunities? Do you thrive in a fast-paced environment where you have unlimited career potential? Are you an enthusiastic individual who wants to work for a mission driven company then our Company is the right fit for you!The Hertrich Family of Dealerships is a family-owned and operated organization with a strong financial foundation.
Highly reputable family business since 1963! Mission driven company that offers stability and exciting opportunities for advancement! 22 locations and 19 brands, we are one of the largest, most successful automotive dealerships in the multi-state area! Hertrich offers:
Extremely Competitive Salaries Medical, Dental, Vision, Disability, Accident, Cancer, & Life Plans Paid Vacations Paid Holidays Paid Personal Days 401K with Employer Match Employee Purchase Discounts Service Business Development Representative DUTIES include but are not limited to:
Answer all incoming phone calls to the Service Department Perform outbound calls to identified service lead opportunities example:
existing customers, service appointment confirmations, service reminders, first appointment phone calls, declined service calls Use Dealership Customer Relationship Management tools (CRM) to capture and contact service lead opportunities Maintain and update customer information within dealership CRM applications Keep accurate record of all customer contacts and follow up Create reports daily, weekly, and monthly, as directed by manager Maintain a pleasant and courteous manner on the telephone when communicating with customers focusing on the highest level of customer satisfaction Maintain a high-energy, enthusiastic attitude Schedule Appointments Provide World Class service and attention to all customers according to Hertrich processes Abide by all Hertrich Family policies and procedures as outlined in the employee handbook Additional duties as deemed necessary by management BDR
Qualifications:
Highly motivated and persistent Solid working knowledge of computers and the internet Energetic, enthusiastic and fun Organized Solid working knowledge of computers and the internet Outstanding phone and communication skills Honest work ethic Must be able to work flexible hours, including nights & weekends Must be a highly motivated self-starter with outgoing, customer-oriented personality The desire to learn and provide superior customer service - before, during, and after the sale HS Diploma/ GED required Offers of employment are conditional.
Candidates must successfully complete a Pre-Employment Drug Screening, Criminal Background Check, and Motor Vehicle Record Check.
A criminal record will not automatically disqualify an applicant from employment.
We are a drug-free workplace.
We are an EEO/ AA employer.
Job seekers will be given consideration without regard to their disability or protected veteran status.
#CB Recommended Skills Business Development Communication Customer Satisfaction Customer Service Hardworking And Dedicated Interpersonal Skills Estimated Salary: $20 to $28 per hour based on qualifications.
Highly reputable family business since 1963! Mission driven company that offers stability and exciting opportunities for advancement! 22 locations and 19 brands, we are one of the largest, most successful automotive dealerships in the multi-state area! Hertrich offers:
Extremely Competitive Salaries Medical, Dental, Vision, Disability, Accident, Cancer, & Life Plans Paid Vacations Paid Holidays Paid Personal Days 401K with Employer Match Employee Purchase Discounts Service Business Development Representative DUTIES include but are not limited to:
Answer all incoming phone calls to the Service Department Perform outbound calls to identified service lead opportunities example:
existing customers, service appointment confirmations, service reminders, first appointment phone calls, declined service calls Use Dealership Customer Relationship Management tools (CRM) to capture and contact service lead opportunities Maintain and update customer information within dealership CRM applications Keep accurate record of all customer contacts and follow up Create reports daily, weekly, and monthly, as directed by manager Maintain a pleasant and courteous manner on the telephone when communicating with customers focusing on the highest level of customer satisfaction Maintain a high-energy, enthusiastic attitude Schedule Appointments Provide World Class service and attention to all customers according to Hertrich processes Abide by all Hertrich Family policies and procedures as outlined in the employee handbook Additional duties as deemed necessary by management BDR
Qualifications:
Highly motivated and persistent Solid working knowledge of computers and the internet Energetic, enthusiastic and fun Organized Solid working knowledge of computers and the internet Outstanding phone and communication skills Honest work ethic Must be able to work flexible hours, including nights & weekends Must be a highly motivated self-starter with outgoing, customer-oriented personality The desire to learn and provide superior customer service - before, during, and after the sale HS Diploma/ GED required Offers of employment are conditional.
Candidates must successfully complete a Pre-Employment Drug Screening, Criminal Background Check, and Motor Vehicle Record Check.
A criminal record will not automatically disqualify an applicant from employment.
We are a drug-free workplace.
We are an EEO/ AA employer.
Job seekers will be given consideration without regard to their disability or protected veteran status.
#CB Recommended Skills Business Development Communication Customer Satisfaction Customer Service Hardworking And Dedicated Interpersonal Skills Estimated Salary: $20 to $28 per hour based on qualifications.
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