CONFIDENTIAL ASSISTANT (Pay Grade 20) Non-Union Classified
4.
1 New Castle, DE New Castle, DE Full-time Full-time $41,422 - $64,260 a year $41,422 - $64,260 a year 23 hours ago 23 hours ago 23 hours ago IMPORTANT INFORMATION In accordance with the Merit System Rules and Regulations, an eligible list, which will be valid for a one-year period and which will be used to fill vacancies during that period, is being established for this classification.
Applicants on the eligible list will be certified in accordance with the Merit System and appropriate union contracts.
Candidates may submit online employment applications using the NEOGOV online application system available at https:
//www.
governmentjobs.
com/careers/nccde.
EXAMINATION PROCESS:
The examination process for this posting may include an evaluation of training and experience, a written examination, a computerized exam, an oral board interview examination, a performance examination or any combination of the above in order to qualify applicants for placement on the eligible list.
The eligible list will be used to fill vacancies that occur within the next year.
The appropriate number of names on the eligible list as prescribed by Merit System Section 26.
03.
505 will be certified to the hiring department for consideration to fill the vacant position(s).
New employees are generally hired at the starting salary and may be eligible for merit increases each year upon receipt of a satisfactory performance evaluation, up to the maximum salary.
New Castle County is an Equal Opportunity Employer JOB DESCRIPTION GENERAL STATEMENT OF DUTIES:
Performs a variety of problem solving, administrative and support functions requiring complete confidentiality relating to the integrity and liability of management systems through quality service in all areas to the citizens of New Castle County; does related work as required.
DISTINGUISHING FEATURES OF THE CLASS:
An employee in this class assists in the daily activities of a department or division by performing responsible administrative and support functions of a wide variety and scope.
The work deals with highly sensitive labor relations matters and is extremely confidential in nature.
This employee is required to be familiar with all phases of New Castle County Government and must be able to work across department, division and agency lines in solving problems and issues related to the specific assignment.
This employee works with considerable independence of action through problem solving, personal representation of managers or departments, and by preparing detailed reports and correspondence, providing information, receiving and responding to complaints and performing other customer service work.
It is critical that this employee displays and promotes a positive attitude and possesses a professional demeanor and appearance.
This employee works under the general supervision of a general manager, division manager or their designee.
Solves problems by developing innovative, creative, cost-effective and customer- friendly solutions; Receives and performs analysis of problems received through Customer Relations and Assistance; Arranges meetings and prepares correspondence; Works with management on issues and responds to telephone calls and email from a variety of individuals; Researches issues and questions and prepares an appropriate response; Interacts with other departments, divisions, agencies and the public concerning related issues; Performs support functions such as filing, answering telephones, managing email and preparing a variety of letters, memoranda, reports, agreements, documents, publications and other such material; Provides assistance in developing and implementing policies and procedures; Attends meetings and provides support and administrative assistance when needed; Presents information to outside groups; May supervise staff; Utilizes a variety of miscellaneous software programs; Promotes an ongoing attitude of dedication to excellent public service and ensures that external and internal customers are provided with the highest quality of service; Operates a personal computer and other related equipment in the course of the work.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Thorough knowledge of office practices and procedures, business English, spelling and business mathematics; good knowledge of the operations, functions and scope of authority of County government as related to the handling and disposition of complaints and requests for information; ability to identify problems, to troubleshoot issues and to coordinate reliable and accurate information for the customers of the County; demonstrated ability to type 50 words per minute with accuracy; demonstrated skill and proficiency in the use of a variety of software programs; ability to supervise subordinates; ability to establish and maintain effective working relationships with coworkers, associates, government officials, agencies, private organizations and the public, and to promote an ongoing attitude of dedication to excellent customer service; ability to maintain confidentiality in all aspects of the work; ability to analyze complex data, draw valid conclusions, and to make reliable recommendations; creativity; ability to communicate courteously and effectively, both verbally and in writing; ability to make effective presentations before groups.
MINIMUM
Qualifications:
At least five (5) years of experience in performing administrative and support work of a progressively responsible nature, one (1) year of which shall have been working with current office software, and possession of an Associate's Degree from an accredited college or university with major course work in business administration or a related field; or an equivalent combination of experience, education or training directly related to the required knowledge, skills and abilities.
ADDITIONAL REQUIREMENTS:
Must pass a Class III County physical examination and background check.
CONTACT INFORMATION Patty Rothman Human Resources Administrator email protected Health Insurance:
Starts the first of the month following a 60-day waiting period from the date of hire.
Charges for coverage vary depending on type and level of coverage chosen.
The following plans are currently available through Highmark (Comprehensive 80% Plan; a PPO (Preferred Provider Organization) and an EPO (Exclusive Provider Organization) and Aetna (Open Access HMO.
) Deductibles and co-pays may also apply.
Dental Insurance:
Starts the first of the month following a 60-day waiting period from date of hire.
Currently, there are two PPO options and an HMO option.
Charges vary depending on type and level of coverage chosen.
Sick Leave:
Accumulates at the rate of one day for each completed month of service, beginning after the first full month of employment.
Vacation:
Vests on December 31 of the calendar year preceding the vacation year.
Vested vacation is to be used in the 12 months following the vesting date.
Employees are entitled to vacation as follows:
Less than 12 months service - 1 day for each completed month of service to a maximum of 10 days 1 - 4 years of service - 10 days of vacation 5 - 9 years of service - 15 days of vacation 10 - 14 years of service - 20 days of vacation 15 years of service - 25 days of vacation 15
years of service - 25
days of vacation (an additional day for each successive year of service) Holidays:
13-1/2 paid holidays per year (1/2 day on Christmas Eve).
Life Insurance:
Provided by the County in the amount of one and one-half times your salary.
Minimum benefit - $50,000; Maximum benefit - $200,000.
Pension:
Employee contributory amount of three percent of base salary to defined benefit plan.
County will make a non-elective contribution of one percent of base salary to defined contribution account.
In addition, the County will also make an annual matching contribution of one hundred percent of employee's contribution, up to a maximum of two percent to defined contribution account.
10-year vesting.
Deferred Compensation Plan:
Optional employee contributory plan available.
Additional
Benefits:
Salary increases each year dependent upon appropriate negotiated increase and/or merit increases; Credit Union, Blood Bank, Sick Leave Bank (after two years of service), Fitness Center, and an Employee Assistance Program are all benefits available to employees at no cost.
Supplemental
Benefits:
Flexible Spending Accounts (medical reimbursement and dependent care), additional life insurance, vision, group accident, group hospital indemnity, group disability, and critical care insurance are also available at an additional cost to the employee.
Union Affiliation:
Some positions are affiliated with a local bargaining unit, and, therefore, will require a monthly dues deduction ranging from $23 to $46.
65 per month.
Special Note:
The above benefits are subject to change.
For detailed information on any of the above, contact the Office of Human Resources at (302) 395-5180.
Revised:
12/15/15.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 New Castle, DE New Castle, DE Full-time Full-time $41,422 - $64,260 a year $41,422 - $64,260 a year 23 hours ago 23 hours ago 23 hours ago IMPORTANT INFORMATION In accordance with the Merit System Rules and Regulations, an eligible list, which will be valid for a one-year period and which will be used to fill vacancies during that period, is being established for this classification.
Applicants on the eligible list will be certified in accordance with the Merit System and appropriate union contracts.
Candidates may submit online employment applications using the NEOGOV online application system available at https:
//www.
governmentjobs.
com/careers/nccde.
EXAMINATION PROCESS:
The examination process for this posting may include an evaluation of training and experience, a written examination, a computerized exam, an oral board interview examination, a performance examination or any combination of the above in order to qualify applicants for placement on the eligible list.
The eligible list will be used to fill vacancies that occur within the next year.
The appropriate number of names on the eligible list as prescribed by Merit System Section 26.
03.
505 will be certified to the hiring department for consideration to fill the vacant position(s).
New employees are generally hired at the starting salary and may be eligible for merit increases each year upon receipt of a satisfactory performance evaluation, up to the maximum salary.
New Castle County is an Equal Opportunity Employer JOB DESCRIPTION GENERAL STATEMENT OF DUTIES:
Performs a variety of problem solving, administrative and support functions requiring complete confidentiality relating to the integrity and liability of management systems through quality service in all areas to the citizens of New Castle County; does related work as required.
DISTINGUISHING FEATURES OF THE CLASS:
An employee in this class assists in the daily activities of a department or division by performing responsible administrative and support functions of a wide variety and scope.
The work deals with highly sensitive labor relations matters and is extremely confidential in nature.
This employee is required to be familiar with all phases of New Castle County Government and must be able to work across department, division and agency lines in solving problems and issues related to the specific assignment.
This employee works with considerable independence of action through problem solving, personal representation of managers or departments, and by preparing detailed reports and correspondence, providing information, receiving and responding to complaints and performing other customer service work.
It is critical that this employee displays and promotes a positive attitude and possesses a professional demeanor and appearance.
This employee works under the general supervision of a general manager, division manager or their designee.
Solves problems by developing innovative, creative, cost-effective and customer- friendly solutions; Receives and performs analysis of problems received through Customer Relations and Assistance; Arranges meetings and prepares correspondence; Works with management on issues and responds to telephone calls and email from a variety of individuals; Researches issues and questions and prepares an appropriate response; Interacts with other departments, divisions, agencies and the public concerning related issues; Performs support functions such as filing, answering telephones, managing email and preparing a variety of letters, memoranda, reports, agreements, documents, publications and other such material; Provides assistance in developing and implementing policies and procedures; Attends meetings and provides support and administrative assistance when needed; Presents information to outside groups; May supervise staff; Utilizes a variety of miscellaneous software programs; Promotes an ongoing attitude of dedication to excellent public service and ensures that external and internal customers are provided with the highest quality of service; Operates a personal computer and other related equipment in the course of the work.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Thorough knowledge of office practices and procedures, business English, spelling and business mathematics; good knowledge of the operations, functions and scope of authority of County government as related to the handling and disposition of complaints and requests for information; ability to identify problems, to troubleshoot issues and to coordinate reliable and accurate information for the customers of the County; demonstrated ability to type 50 words per minute with accuracy; demonstrated skill and proficiency in the use of a variety of software programs; ability to supervise subordinates; ability to establish and maintain effective working relationships with coworkers, associates, government officials, agencies, private organizations and the public, and to promote an ongoing attitude of dedication to excellent customer service; ability to maintain confidentiality in all aspects of the work; ability to analyze complex data, draw valid conclusions, and to make reliable recommendations; creativity; ability to communicate courteously and effectively, both verbally and in writing; ability to make effective presentations before groups.
MINIMUM
Qualifications:
At least five (5) years of experience in performing administrative and support work of a progressively responsible nature, one (1) year of which shall have been working with current office software, and possession of an Associate's Degree from an accredited college or university with major course work in business administration or a related field; or an equivalent combination of experience, education or training directly related to the required knowledge, skills and abilities.
ADDITIONAL REQUIREMENTS:
Must pass a Class III County physical examination and background check.
CONTACT INFORMATION Patty Rothman Human Resources Administrator email protected Health Insurance:
Starts the first of the month following a 60-day waiting period from the date of hire.
Charges for coverage vary depending on type and level of coverage chosen.
The following plans are currently available through Highmark (Comprehensive 80% Plan; a PPO (Preferred Provider Organization) and an EPO (Exclusive Provider Organization) and Aetna (Open Access HMO.
) Deductibles and co-pays may also apply.
Dental Insurance:
Starts the first of the month following a 60-day waiting period from date of hire.
Currently, there are two PPO options and an HMO option.
Charges vary depending on type and level of coverage chosen.
Sick Leave:
Accumulates at the rate of one day for each completed month of service, beginning after the first full month of employment.
Vacation:
Vests on December 31 of the calendar year preceding the vacation year.
Vested vacation is to be used in the 12 months following the vesting date.
Employees are entitled to vacation as follows:
Less than 12 months service - 1 day for each completed month of service to a maximum of 10 days 1 - 4 years of service - 10 days of vacation 5 - 9 years of service - 15 days of vacation 10 - 14 years of service - 20 days of vacation 15 years of service - 25 days of vacation 15
years of service - 25
days of vacation (an additional day for each successive year of service) Holidays:
13-1/2 paid holidays per year (1/2 day on Christmas Eve).
Life Insurance:
Provided by the County in the amount of one and one-half times your salary.
Minimum benefit - $50,000; Maximum benefit - $200,000.
Pension:
Employee contributory amount of three percent of base salary to defined benefit plan.
County will make a non-elective contribution of one percent of base salary to defined contribution account.
In addition, the County will also make an annual matching contribution of one hundred percent of employee's contribution, up to a maximum of two percent to defined contribution account.
10-year vesting.
Deferred Compensation Plan:
Optional employee contributory plan available.
Additional
Benefits:
Salary increases each year dependent upon appropriate negotiated increase and/or merit increases; Credit Union, Blood Bank, Sick Leave Bank (after two years of service), Fitness Center, and an Employee Assistance Program are all benefits available to employees at no cost.
Supplemental
Benefits:
Flexible Spending Accounts (medical reimbursement and dependent care), additional life insurance, vision, group accident, group hospital indemnity, group disability, and critical care insurance are also available at an additional cost to the employee.
Union Affiliation:
Some positions are affiliated with a local bargaining unit, and, therefore, will require a monthly dues deduction ranging from $23 to $46.
65 per month.
Special Note:
The above benefits are subject to change.
For detailed information on any of the above, contact the Office of Human Resources at (302) 395-5180.
Revised:
12/15/15.
Estimated Salary: $20 to $28 per hour based on qualifications.
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